Feedback

At Aspects Care Ltd we value the view and thoughts about the services we provide as well as our staff. You can read some of our feedback or you can leave your own feedback below.

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J. Hateley

I found my support worker Agna very friendly and easy to work with . She has been a very good support in helping me to get out of the house.

L.Bolton

I would like to compliment Kally, she is my support worker and she is amazing. She comes every week and listens to me whatever my problem is and she tries her hardest to help me sort it out. Nothing is too much for my support worker. Aspects Care is very lucky to have such a ...

Robert Butler

My time at Aspects Care has been good and rewarding; I’m treated like an adult and not just a number. Staff are very polite and friendly. Aspects Care has supported me with my move and I now feel positive about life. I take part in the activities organised by Aspects Care on a regular basis ...

David

I have been receiving support from Aspects Care for approximately a year now. I feel very happy with the support given and I have achieved all my goals. I attend all activities organised by Aspects Care and I enjoy them very much as I’ve made new friends. I also took part in the training offered ...

Ms. S. Malcolm

A big thank you to Ester for always being calm and collected, when problems of late have felt like they were going to consume me. Ester’s calming influence has kept me calm and focused. Keep providing an excellent service.

Ms. C. Watts

Today Fahize came to support me in getting to the QE Hospital. I can honestly say that if she had not come to help me I would not have even made it to the hospital. She was very helpful once we were inside the hospital, and was able to speak on my behalf to the ...

Ms. N. Fardose

I refused support at the start but Henna has helped me a lot and I want to have support weekly now. My landlord did not want to do the repairs and kept promising but never delivered. Henna stepped in and she got him to do the outstanding repairs within weeks. Thank you Aspects Care for ...

Ms. S. Khan

I would like to express my Gratitude in the way Peter has supported me. He is polite, courteous and very helpful. He makes everything that is affecting me less worrying, and for that I am very grateful. He was not my support worker and stepped in after I requested assistance, so thank you Peter.

Ms. T. Davies

Over the past few years every support worker I’ve had has been amazing. I have had Vanessa over a year now. I don’t know what I’d do without Vanessa. She has conquered all my problems, leaving one or two that she is following up. She has not only helped me sort out bills and phone ...

Ms. A. Tsegazeab

I just want to say thanks to Donna for supporting me to apply for and receive the concessionary bus pass.

Ms. J. Moran

I am happy with the support that my support worker, Syreena, gives me. She understands my needs, she’s a good listener and she supports me well.

Ms. J. Woodhead

I have been so grateful to Aspects Care and Kimberly. I wouldn’t be stronger without you people. Kimberly has made me feel strong again. I don’t have to worry about letters or phone calls. I have never felt so good in a long time. I look forward to seeing her and can see a light ...

Mr S. Illahi

My support worker’s name is Fahiza. I will be working outside soon and also going on a trip. This is a major improvement with the help of my good support worker, Fahiza

Ms J Hateley

I have found my support worker Agnieszka very friendly and easy to work with. She’s been a very good support in helping me to get out the house

Mr P Smith

I am wirting to you with regard to your employee Nicola who has worked with me for several months now. I think it is important for you to know how highly I respect her professionalism and attention to my case. Without going in to detail it would be suffice to say that I am not ...

Mrs G Fields

On the 16th May 2015 I went to London with my support worker Lorraine. It was a big step for me because my OCD stops me getting about. We got the coach at 8:15am and got there 11:00am. We walked to Buckingham Palace, then got a taxi to Leicester Square to see M&M World. I ...

Ms J Fisher

With Lorraine’s support I’ve now got the confidence to use the computer on my own and successfully bid for properties

Ms L Taylor

Lynnette was very helpful and supportive with me finding a council house. She came with me to view the property and was positive to show me the benefits of living here

Mr B Gorman

Thank you Amy for helping me in town today with my anxiety and being patient with my walking and also thank you for being there when PIP came out and winning the case<

K. Burke

I would just like to thank Donna for the support she has given me in the last few weeks. She has helped me get back to my normal self

S.Wragg

Marsh has been brilliant, caring and understanding. She has helped me with my PIP form and I now receive benefits from them. Marsh has helped me with four other payments (debts) which I’m now paying. Marsha comes to medical appointment with me and helped sort out my medication, I’m now on different anxiety tablets. I’m ...

S.Chamber

I would like to commend Lynette and Raymond, my sister Hazel’s support workers, for all they have done for Hazel over the past few months. Lynette and Raymond have worked hard to address Hazel’s health and housing issues. Lynette in particular seems to have made a connection with my sister because of her tenacity when ...

Shanti

Aspects have helped a lot with supporting me emotionally and with housing situation. Vanessa has been a great help for when I have been down.

Mr D. Huyton

I have come to know Agnieszka very well through group activities and through Jane, one of Agnieszka’s citizens. I have known Agnieszka since October 2015; in this time, Agnieszka has always had a courteous manner. I want to take this time to thank Agnieszka for her outstanding work and for helping me achieve my goals, ...

Ms M. Murphy

Amy has helped me considerably. I feel comfortable offloading my problems and burdens onto her and feel a lot better. A problem shared is a problem solved! 

Mr D. Phillips

Rohan is always a pleasure to see, is very proficient and always on time. Rohan deserves recognition for going the extra mile. 

Ms. Z. Parveen

Latisha is such a lovely lady; she has supported me a lot in the last few months, especially in court. Latisha is a good listener; she makes me understand many situations that I ignore. Latisha is an excellent support worker; she gives good advice and helps me think more openly. 

Ms. J. Fisher

I look forward to my support sessions with Lorraine because it helps lift my mood and gives me encouragement to look at the bigger picture, and what I can do to distract my anxiety attacks. 

Mr R. Margetanski 

I find it hard to get my head around certain situations. Lorraine keeps me on track and at times level headed. It takes me a long time to trust anyone at all and I am hard work, but Lorraine sticks with it without changing the goal posts. 

(On behalf of) Ms A. Hassan

My mum has been supported by Lynnette for months now and she has helped a lot. Her job consists of filling in paperwork, going to appointments with my mum, and also carrying out phone calls. Overall, she has been amazing as she does her job to the best standard: she is kind, caring and understanding. ...

Ms. S. Hill

Since Craig has taken over he has been brilliant. He helps with my phone calls and comes with me to hospital appointments. We get on well, he is a nice chap. I have gotten used to Craig and he is very friendly. 

Mr. G K.

Muideen my support worker is a hardworking, brilliant person; very honest and intelligent. He has helped me a lot and motivated me a lot, and boosted my confidence. People out there just come and do their job and go, but he always helps me. I feel really good and my wife loves him; he’s a ...

Ms. D. Ismaili

Amy has really helped me so much today. We have done all my paperwork including my Personal Independence Payment application form; it was hard work! Well done Amy and merry Christmas Aspects Care Ltd. 

Ms. K. Harwood

Rohan came to support me on a day when I was feeling quite distressed. We went to a walk in centre as I had missed my blood pressure appointment and waited patiently to be seen. Rohan was very engaging, helped to keep me uplifted and was very positive. Had he not come that day, I ...

Mr. M. Chohan

The citizen and panel meetings are friendly and informal. The presentation of the meeting is brilliant. The information provided is useful, and above all Barbara (Citizens Involvement Officer) has a positive aura around her. She is very kind. 

Mr. K. Barber

Everything is great. Barbara (Citizens Involvement Officer) is a treasure and since she has been involved, things have improved. 

Ms. G. Smith

I have been with Agnieszka for a year now and loved having her as my support worker. She has made me very confident and made me believe in myself; I’m so happy with the service she has given me. 

Mr N. Chin

I am so happy I have Syreena as my support worker. She understands me and is so helpful in helping me organise my priorities. She acts fast in referring me to the right support, such as counselling. 

Ms. T. Khan

Rohan has done a good job. He is a very nice person; he is very helpful and kind. He has helped me with my debts, going to the job centre and calls to the doctors. 

Ms. Q. Syeda

The day when I went to my DWP benefit assessment, I had severe back pain and I did well to leave the house. My support worker Henna encouraged me to attend the assessment. She helped me prepare all my documents. I am very grateful for her ongoing support.

Mr. D. Huyton

Syreena is the most positive person I have ever met. Syreena is very dedicated to her job, no matter what situation I’ve been in. Syreena has always managed to make me smile. I think Syreena is brilliant 

Mrs R. Butler

Terrian is fantastic; she is helping me to find a new property. She deserves a pay rise! 

Ms A. K. Plaha 

Ester has been very helpful in the support sessions. She’s willing to support me even at short notice and at difficult times, i.e. making telephone calls and supporting me during over time/ unsocial hours. She’s good with communication skills, including successfully completing online or paper forms. 

Mr H. John

The first time I was introduced to Syreena, she was very nice and professional. Any problem that I have she will always sort them out for me; she has been good to me. 

Ms C. Watts

I cannot thank Natasha enough for helping me, If she was not at my interview for P.I.P. benefit, I would not have felt the confidence to speak up. Thank you! Also, Natasha is helping me build my confidence in helping me to simply get out and about – normally I do not want to leave ...

Ms S. Dean

I find Fahiza always professional, extremely helpful, and incredibly supportive. She does go above and beyond her job role to support me. She was sick snd still helped me to attend my assessment at Five Ways. She’s lovely and I appreciate everything she does for me. 

Ms T. Davies 

Aspects Care is an amazing team of amazing staff. When you’re allocated a support worker, your life changes for the better. My support worker Vanessa came into my life with a magic wand; she is fantastic at her job and is a fantastic person. She did so much for me. Without her help and support ...

Ms E. Moon

I would like to say a big thank you for sending Kim for my support session. She has managed to get so much done and I am very happy with her hard work. Kim has been fabulous! 

Mr M. Chohan

On the 16th of February I was escorted by my support worker Lorraine to attend the Aspects Care outing to Soho Tavern. The food was okay, but the company was better. I was able to converse with others and felt very comfortable, so would like to take the opportunity to thank my support worker. I ...

Miss. J. Downing

Chanel is a good support worker. She helped me with my house move and to get furniture. She’s very easy to talk to and very friendly. 

Mr A. Hodgson

Lorraine has been really helpful in sorting my finances out, and she is a joy to work with. Knowing my debts are not being sorted will help my mental well being; I am truly grateful for all that she does for me. 

Ms A. Patel

Irene has helped me overcome isolation. She has been very supportive when we have gone out. Irene was very good in explaining all my paper work to me when I didn’t understand it. 

Ms T. Du 

I would just like to say a very big thank you to Donna for her support. Being here by me has really helped me deal with things much better, and I would like people to know that there should be more people like Donna in this world who really do care about people and are ...

Miss R. Reid

Chanel has been a good support worker because she has helped me with going out more and feeling more confident. 

Mr M. Perry

I was very pleased with my support from Helen G today. She managed to get my debt for my gas supply squashed, which was a bit of an ongoing issue, so I’m very happy. 

Ms K. Stoddart

I have had great support from Helen G at Aspects Care! She supported me well with library registration and housing issues. She has supported me well with advice, information, and also community events with other citizens at Aspects Care events. 

Mr S. Hayat

Chanel helped me when I needed support. She helped me to get a stair rail fitted. I would not have had the stair rail fitted if it wasn’t for her. Chanel is very reliable and always arrives when she says she will. 

Ms. K. Burke

I would just like to thank Donna for her support over the past few weeks as I haven’t been myself. I haven’t wanted to go out, eat or even do my housework. She has taken me out and helped me get back on track. I would not have been able to do it without her ...

Ms. S. Rose

Syreena is walways encouraging me using encouraging words, and is always understanding and lifting me up when I am feeling low and not motivated. She is really good at her work. Keep up the good blessed work that you do. 

David

I have been receiving support from Aspects Care for approximately a year now. I feel very happy with the support given and I have achieved all my goals. I attend all activities organised by Aspects Care and I enjoy them very much as I’ve made new friends. I also took part in the training offered ...

Robert Butler

My time at Aspects Care has been good and rewarding; I’m treated like an adult and not just a number. Staff are very polite and friendly. Aspects Care has supported me with my move and I now feel positive about life. I take part in the activities organised by Aspects Care on a regular basis ...

L.Bolton

I would like to compliment Kally, she is my support worker and she is amazing. She comes every week and listens to me whatever my problem is and she tries her hardest to help me sort it out. Nothing is too much for my support worker. Aspects Care is very lucky to have such a ...

J. Hateley

I found my support worker Agna very friendly and easy to work with . She has been a very good support in helping me to get out of the house.

Shanti

Aspects have helped a lot with supporting me emotionally and with housing situation. Vanessa has been a great help for when I have been down.

K. Burke

I would just like to thank Donna for the support she has given me in the last few weeks. She has helped me get back to my normal self

Mr B Gorman

Thank you Amy for helping me in town today with my anxiety and being patient with my walking and also thank you for being there when PIP came out and winning the case<

Ms L Taylor

Lynnette was very helpful and supportive with me finding a council house. She came with me to view the property and was positive to show me the benefits of living here

Ms J Fisher

With Lorraine’s support I’ve now got the confidence to use the computer on my own and successfully bid for properties

Mrs G Fields

On the 16th May 2015 I went to London with my support worker Lorraine. It was a big step for me because my OCD stops me getting about. We got the coach at 8:15am and got there 11:00am. We walked to Buckingham Palace, then got a taxi to Leicester Square to see M&M World. I ...

Mr P Smith

I am wirting to you with regard to your employee Nicola who has worked with me for several months now. I think it is important for you to know how highly I respect her professionalism and attention to my case. Without going in to detail it would be suffice to say that I am not ...

Ms J Hateley

I have found my support worker Agnieszka very friendly and easy to work with. She’s been a very good support in helping me to get out the house

Mr S. Illahi

My support worker’s name is Fahiza. I will be working outside soon and also going on a trip. This is a major improvement with the help of my good support worker, Fahiza

Ms. A. Tsegazeab

I just want to say thanks to Donna for supporting me to apply for and receive the concessionary bus pass.

Ms. S. Khan

I would like to express my Gratitude in the way Peter has supported me. He is polite, courteous and very helpful. He makes everything that is affecting me less worrying, and for that I am very grateful. He was not my support worker and stepped in after I requested assistance, so thank you Peter.

Ms. N. Fardose

I refused support at the start but Henna has helped me a lot and I want to have support weekly now. My landlord did not want to do the repairs and kept promising but never delivered. Henna stepped in and she got him to do the outstanding repairs within weeks. Thank you Aspects Care for ...

Ms. C. Watts

Today Fahize came to support me in getting to the QE Hospital. I can honestly say that if she had not come to help me I would not have even made it to the hospital. She was very helpful once we were inside the hospital, and was able to speak on my behalf to the ...

Ms. Q. Syeda

The day when I went to my DWP benefit assessment, I had severe back pain and I did well to leave the house. My support worker Henna encouraged me to attend the assessment. She helped me prepare all my documents. I am very grateful for her ongoing support.

Ms. R. Bibi

Client

Nadia Rehman – (CPN – Aston & Nechells Community Mental Health Team)

“The staff are very motivational and enthusiastic and provide an excellent service to the services users. They work in collaboration with the NHS to devise a plan of care to provide an excellent service to the service users. Without their service there would be a huge gap in the service user’s care.”

D. McGaw – (Birmingham Citizen’s Advice Bureau)

“Your support workers Lorraine and Lynnette were very good. They understood what the clients needs were. They were here for the client’s best interests at heart. I have seen quite a few support workers and Lorraine and Lynnette are excellent. It is rare nowadays to find support workers who care about their clients.”

Mercedes Chambers – (Assistant Clinical Psychologist – Birmingham & Solihull Mental Health Trust)

“My supervisor, Dr Alison Hayes, has asked me to contact Aspects Care as she was so impressed by a support worker who supports a service user that we are involved with. The support worker is Lorraine. Alison has said that she would like to clone Lorraine! We have so many clients who would benefit from ...

Ms. P. Thomas – (Bloomsbury Nursery School and Children’s Centre)

“Myself and Henna were working in partnership together with client NF. I found working with Henna very positive and she had a really positive relationship with NF. I feel the support given was above job expectation, and the positive relationship that Henna had with NF had a big impact on improving NF’s mental health. Henna ...

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